Data Collection: CAREBOX Healthcare Solutions collects and utilizes personal information, including but not limited to names, contact details, and other necessary data, from customers and clients to provide our software services. This information is obtained directly from the customer or client, or from other sources as required to fulfill our contractual obligations and deliver the requested services. We ensure that all data is collected and processed in compliance with applicable privacy laws and regulations, and we use the data solely for the purpose of providing the services requested.

Consent: By using our software or services, you acknowledge and consent to the collection, use, and sharing of your personal information by this privacy policy. We may collect personal data to improve our services, communicate with you, and provide tailored experiences. In some cases, we may seek your explicit consent for specific actions, activities, or purposes that require additional disclosure or permission. If you have any questions or concerns regarding your consent or our practices, please feel free to contact us.

Data Retention: We may retain personal information for as long as necessary to provide software services, fulfill legal obligations, and resolve disputes. Personal data is stored in various locations, including secure cloud storage, and could be retained even after a customer or client discontinues using our services.We ensure that personal information is kept for as long as is necessary to meet these objectives, after which it will be securely deleted or anonymized, in compliance with applicable data protection regulations.

Data Security: We employ technical, physical, and administrative measures to protect personal information from unauthorized access, use, and disclosure. We use encryption, secure access protocols, and other security tools to safeguard data. In addition, we conduct periodic security assessments to identify and address any vulnerabilities. Our employees are regularly trained on data security best practices and are required to follow strict guidelines to ensure the confidentiality and integrity of personal information. We are committed to maintaining robust security measures to protect your data.

Third-Party Sharing: We may share personal information with trusted third-party service providers as necessary to deliver our software services. These third parties are required to implement appropriate security measures to protect personal information and are strictly prohibited from using the data for any purposes other than fulfilling the specific services they are contracted to provide. We ensure that any third-party service providers we work with are compliant with data protection regulations and are committed to safeguarding the confidentiality and security of your personal information.

Data Breach Notification: We have established comprehensive procedures to detect, investigate, and respond to data breaches involving personal information. In the event of a breach, we may take immediate steps to mitigate any potential harm with appropriate actions.
We are committed to notifying affected customers and clients promptly by applicable laws and regulations. The notification will include information about the nature of the breach, the personal information involved, and any actions taken to address the breach. Additionally, we will provide guidance on steps customers and clients can take to protect their information.

Employee Training: We are committed to ensuring all employees are well-informed about data privacy policies and procedures. We provide regular training on safeguarding personal information, including best practices for data security and privacy compliance.
Additionally, all employees sign a confidentiality agreement that outlines their responsibility to protect the privacy and security of customer and client data. This agreement ensures that employees understand the importance of maintaining confidentiality and are held accountable for adhering to our privacy and security standards.

Independent Audit: We conduct regular, independent audits of its data privacy policies and procedures to ensure they remain up-to-date, effective, and in compliance with applicable laws and best practices. These audits help identify potential areas for improvement and ensure the ongoing security and privacy of personal information. When appropriate, we will share the results of these audits with customers and clients to maintain transparency and demonstrate our commitment to data privacy and security.

Changes to Privacy Policy: We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or the services we provide. If we make significant changes to the policy, we will notify affected customers and clients through appropriate channels, such as email or notifications within our software services. We encourage our clients to review the updated privacy policy regularly to stay informed of how their personal information is protected and used